Privacy Policy for Gownda.com
1. Introduction
Gownda.com ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the Digital Personal Data Protection Act (DPDP), 2023.
2. Information We Collect
We collect information that you provide directly to us:
Identity Data: Name, age, and gender.
Contact Data: Delivery address, email address, and phone number.
Transaction Data: Details about payments and products purchased.
Technical Data: IP address, browser type, and cookies for website functionality.
3. Purpose of Data Collection
Your data is used specifically for:
Processing and delivering your orders.
Sending order updates via SMS/WhatsApp/Email.
Responding to customer support inquiries.
Complying with legal and tax (GST) obligations.
4. Data Storage and Security
We implement industry-standard security measures (SSL encryption) to protect your data. Your information is stored on secure servers and is only accessible by authorized personnel.
5. Sharing with Third Parties
We only share your data with trusted partners necessary for business operations:
Logistics Partners: To deliver your dairy/organic products.
Payment Gateways: To process secure transactions.
Regulatory Bodies: Only when required by Indian law (e.g., GST or FSSAI audits).
6. Your Rights
Under Indian law, you have the right to:
Access: Request a copy of the data we hold about you.
Correction: Ask us to update incorrect information.
Erasure: Request that we delete your data (subject to legal retention requirements).
Withdraw Consent: Opt-out of marketing communications at any time.
7. Grievance Officer
In compliance with the IT Act 2000, if you have any discrepancies or grievances, please contact our Grievance Officer:
Name: Himanshu Prakash
Address: 368/14/01/26, Lakarmandi, Nr Cambpell Road, Rjajipuram, Lucknow - 226017
Email: casindia.care@gmail.com